Day One: Tuesday, 1 May 2018

8:30 AM - 9:00 AM CONFERENCE REGISTRATION AND ARRIVAL COFFEE

9:00 AM - 9:10 AM Opening Remarks by IQPC Australia and the Conference Chair

9:10 AM - 9:50 AM CASE STUDY: AUSTRAC’s World-First Intelligence Hub to Co-Design Solutions in the Fight Against Financial Crime

Gavin McCairns, Deputy Chief Executive Officer, AUSTRAC
AUSTRAC has recently unveiled a public-private collaborative organization known as the Fintel Alliance.
Government Agencies, law enforcement bodies and private sector firms will all work together in order to co-design solutions to disrupt terrorism financing and organized crime. It will also focus on developing ‘smarter regulation’, including streamlining the anti-money laundering and counter-terrorism financing regulatory framework for industry.

  • Building a world first intelligence network that links together the experience of government agencies, law enforcement bodies and private sector firms
  • Establishing a physical operations hub in Sydney with the power for government bodies and intelligence agencies to work in real-time on joint operational projects
  • Current projects being investigated, such as the Panama Papers, Money mules Syndicates, and Data Mining

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Gavin McCairns

Deputy Chief Executive Officer
AUSTRAC

9:50 AM - 10:20 AM Thought Leadership Session

10:20 AM - 10:40 AM SPEED NETWORKING

10:40 AM - 11:10 AM MORNING TEA & NETWORKING BREAK

Interactive Discussion Groups (IDGs)

You will you hear peer-to-peer led case studies and best practice; you will also receive focused thought leadership and insight into Best-Practise Response to Fraudulent scenarios.

How will the IDGs run?
  • The entire audience will break up into two tables
  • Each topic will be facilitated by a thought leader in the space.
  • Each delegate will have the opportunity to experience both topics and will rotate between the tables every 30 minutes.
  • There will be no powerpoint presentation, instead participant questions will form the platform for discussion

TABLE ONE

11:10 AM - 12:10 PM Device-Based Analytics for Fraud Investigations

Shanon White, Regional Head, Security and Fraud, ANZ Global Security Risk Management Group, Macquarie Group
The transition from a physical paper trail to an electronic trail has the power to make the detection and investigation of fraud easier and more effective through the use of point-scoring detection systems.

  • Using Device Analysis to evaluate the risk of transactions with point-scoring systems for selected indicators such as IP anomalies or the existence of a proxy
  • Understanding criminal-syndicate behavior to know what kinds of device parameters are red flags to look out for
  • The implementation of device based analytics throughout the company to detect both internal and external fraud

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Shanon White

Regional Head, Security and Fraud, ANZ Global Security Risk Management Group
Macquarie Group

TABLE TWO

11:10 AM - 12:10 PM Training Fraud Teams to be Customer-Centric

Mark Wright, Head of Trust and Safety, Hireup
Hireup is an online platform voted the fastest growing tech company in Australia. By training Intelligence teams to be customer centric, they’re able to better understand what acceptable customer behaviour is, and how to detect suspicious customer behaviour.

  • Managing risk across the company and reporting it to the board
  • Training teams to be customer centric during interviews in order to recognize customers that may be unknowing scam victims
  • Understanding the conditions of deception that would surround fraud

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Mark Wright

Head of Trust and Safety
Hireup
Australian’s are in the top ten countries for online use in the world, and as e-commerce and identity platforms grow in popularity, the threat of cyber attacks grows as well. Once a person’s secure information has been breached the risk of identity takeover is high. This session will discuss how there is a growing need for Fraud Investigators to be more adept at computer forensics as well as what organisations can do once they’ been breached.

  • How big is the cybercrime threat in Australia?
  • Why is Fraud prevention near impossible to perfect?
  • What is best practice once an organisation’s data has been breached?
  • What kinds of computer forensic skills do fraud investigators need to learn in the digital age?
  • What are the benefits and shortcomings of Enterprise Fraud Detection Systems?


Panelists:

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Paul Sinclair

Fraud Manager
Coca-Cola Amatil
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Jay Hira

PCI DSS Compliance and Customer Data Protection Project Manager
QBE Insurance
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Sadeed Tirmizey

Manager of Cyber Security
Queensland Health

12:50 PM - 1:50 PM NETWORKING LUNCHBREAK

1:50 PM - 2:50 PM CASE STUDY: New Payments Platform: Detecting Fraud during Real-time Payments

Alistair Bulmer, Manager of Loss Prevention, EB Games Australia
The NPP promises greater convenience for customers, however also increases the opportunities for successful fraud transaction by reducing the time used to detect suspicious activity.

  • Educating customers to be aware of scams and prevent payments fraud
  • Conducting real-time fraud screening through machine learning of appropriate and suspicious customer behavior
  • Increasing security measures, such as biometrics, geo location and social media analytics to improve online authentication

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Alistair Bulmer

Manager of Loss Prevention
EB Games Australia

2:50 PM - 3:30 PM CASE STUDY: Fighting Fraud at Heartland Bank through Effective Corporate Partnerships

Philippa Lee, Financial Crime Manager, Heartland Bank
Heartland Bank prides itself on effective corporate collaboration both internally and externally. This session will provide insight into how the bank protects its customers against fraud by ensuring consistent internal frameworks are in place. This will include the organizational culture and policy frameworks, as well as current external partnerships.

  • Monitoring, reporting and benchmarking anti-fraud services against KPIs
  • Creating an organizational culture that doesn’t tolerate fraudulent behavior, and supports whistleblowers
  • Embracing partnerships with other financial services and law enforcement agencies

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Philippa Lee

Financial Crime Manager
Heartland Bank

3:30 PM - 4:00 PM AFTERNON TEA AND NETWORKING BREAK

4:00 PM - 5:00 PM CASE STUDY: Auditing and Apprehending Secondary Subcontractor Fraudsters through Effective Investigation Frameworks

In 2017, more than 50 sub-contractors employed by the Department of Human Services for IT work went under investigation in a criminal fraud probe. The subcontractors were accused of submitting false invoices as well as providing fake CVs and qualifications to secure contracts.

  • Detecting the breach and the creating the subsequent plan to investigate all 50 companies
  • Indicators that discerned between those that had committed fraud and those that were innocent
  • The challenges of employing secondary subcontractors and the fraud risk they pose

Champagne Roundtable

Similar to the IDGs, you will you hear peer-to-peer led case studies and best practice; you will also receive focused thought leadership and insight into Best-Practise Response to Fraudulent scenarios, however you will also be provided with drinks to encourage conversation

TABLE ONE

5:00 PM - 6:00 PM Reducing the Cost of Fraud

David Summers, Head of Loss Prevention and Investigations, Winc ANZ
Last year, Winc Aus (formerly Staples) made $1 billion in online revenue. In 2017 Winc detected and prevented $1.3 million in fraud transaction. David attributes this to:

  • Engaging online fulfillment teams through HR and the communications department to establish productive relationships
  • Providing the teams with training so that they can recognize and detect fraudulent transaction
  • Understanding the kinds of fraud most likely to occur and collaborating with other online organisations

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David Summers

Head of Loss Prevention and Investigations
Winc ANZ

TABLE TWO

5:00 PM - 6:00 PM Co-Operating with Authorities

Brad Bardell, Head Of Client Risk, TabCorp
As one of the most common crimes in Australia, Fraud can only be reduced if it’s targeted by a combined effort of both organisations and the police.

  • Understanding the behavior of organized crime syndicates in order to better detect and investigate it’s occurrence
  • The power of multiple organizations collaborating with the police to detect and investigate organized crime syndicates
  • How organizations can collaborate with police cyber crime units and resources to target high-volume, low-cost fraud effecting civilians

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Brad Bardell

Head Of Client Risk
TabCorp

TABLE THREE

5:00 PM - 6:00 PM Educating the Public on Fraud

Jason Nader, Fraud Risk Manager, OFX
In Australia, 90% of surveyed respondents had received an invitation to a scam in the pas year. Of this, 18% had responded positively to the unsolicited invite.

  • What should the industry be doing to protect the public?
  • Effective international examples of public awareness campaigns
  • Making sure businesses and government agencies disseminate info given by Scam Watch

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Jason Nader

Fraud Risk Manager
OFX

6:00 PM - 6:00 PM END OF DAY ONE & NETWORKING DRINKS