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30 April - 2 May, 2018 | Novotel Sydney Central, Sydney, Australia
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Mark Wright, Head of Trust and Safety at Hireup

Mark Wright


Head of Trust and Safety
Hireup

Check out the incredible speaker line-up to see who will be joining Mark.

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Day One: Tuesday, 1 May 2018

Tuesday, May 1st, 2018

11:10 AM Training Fraud Teams to be Customer-Centric

Hireup is an online platform voted the fastest growing tech company in Australia. By training Intelligence teams to be customer centric, they’re able to better understand what acceptable customer behaviour is, and how to detect suspicious customer behaviour.

  • Managing risk across the company and reporting it to the board
  • Training teams to be customer centric during interviews in order to recognize customers that may be unknowing scam victims
  • Understanding the conditions of deception that would surround fraud