Day Two: Wednesday, 2 May 2018


9:00 AM - 9:10 AM Opening Remarks by IQPC Australia and the Conference Chair

9:10 AM - 9:50 AM OPENING KEYNOTE CASE STUDY: Reducing the Rate of Fraud at Cannon through Corroboration with Law Enforcement & Retailers

Anthony White, Fraud & Counterfeit Manager, Canon
When Cannon cross-referenced their crime data with two large online retailers, they found there was a 70% cross-over rate of fraud. Corroborating with retailers has the ability to cut down on fraud drastically. This session will look at how Cannon’s work with Law Enforcement Agencies and Retailers has the power to reduce fraud for its own organisation.

  • Working with Law Enforcement to target Drug mule crimes run by a Cambodian Crime Ring that used Canon merchandise for low-risk high yield fraud
  • Collating and disseminating crime data throughout the industry in order to spread awareness
  • Establishing Fraud Associations for Merchants in order to encourage inter-industry collaboration


Anthony White

Fraud & Counterfeit Manager
According to the NPP, the rate of fraud on Australian cards and cheques increased by 18.1% in 2016, with Card-Not-Present Fraud the most common kind of fraud. This will panel will discuss how financial institutions, technology providers, card schemes, government and peak industry bodies can work together in cooperation to fight fraud.

  • What is the industry currently doing to promote a comprehensive set of fraud prevention tools among small and medium businesses?
  • How can the industry as a whole encourage the regular monitoring and review of internal and external fraud controls?
  • What can be done to discourage the stigma against the detection of internal fraud
  • How can the media work across the industry to spread awareness to consumers and small businesses about frauds?



Paul Sinclair

Fraud Manager
Coca-Cola Amatil

Tracey O’Keefe

Fraud Risk Manager
Auswide Bank

Danny Williams

Chief Risk Officer & Executive Strategy Support
Defence Housing Australia


Interactive Discussion Groups (IDGs)

You will you hear peer-to-peer led case studies and best practice; you will also receive focused thought leadership and insight into Best-Case Practise in Fraudulent scenarios.

How will the IDGs run?
  • The entire audience will break up into two tables
  • Each topic will be facilitated by a thought leader in the space.
  • Each delegate will have the opportunity to experience both topics and will rotate between the tables every 20 minutes.
  • There will be no PowerPoint presentation, instead participant questions will form the platform for discussion


11:00 AM - 12:00 PM Improving the Culture of Fraud Detection

Liza Nadolski, Senior Risk Management Advisor, iCare
One of the most common ways of detecting fraud is through whistle-blowing. Organisations can instil a culture of whistle-blowing by demonstrating support from senior leadership that encourages it as a vital behaviour.

  • Supporting Whistle-Blowers by setting up the appropriate avenues to alert and provide evidence of fraud anonymously
  • Managing the change from a box-tick culture to one of proactive vigilance
  • Providing opportunities for senior leadership to demonstrate their experiences of dealing with fraud


Liza Nadolski

Senior Risk Management Advisor


11:00 AM - 12:00 PM Reducing the Success & Impact of ID Takeover

Marc Broome, Manager for Complex Case Management & ID Takeover, ANZ
As social media and online services become more prevalent, the use of fake identities has declined and the takeover of real identities has drastically increased.
As data is recorded through multiple devices, new risks emerge for consumers and vendors alike.

  • Indicators that an application or purchase is likely to have occurred due to identity takeover
  • Effectively responding to identity takeover in order to minimise the impact it has on its victims
  • Protecting organisations from the threat of data breaches


Marc Broome

Manager for Complex Case Management & ID Takeover


11:00 AM - 12:00 PM Conducting Internal Investigations

Ashim Prabhakar, Group Investigations Manager, Risk & Assurance, Woolworths Group
A successful employee fraud investigation can recover losses, identify guilty parties and close loopholes or gaps in internal processes. However, doing so can be costly and disruptive to the organisation.

  • Assessing the severity of the fraud: whether it was a single occurrence or indicative of a systemic problem
  • Running a comprehensive and careful investigation needed for successful prosecution without any recourse for litigation
  • Avoid compromising innocent employee reputations and relationships


Ashim Prabhakar

Group Investigations Manager, Risk & Assurance
Woolworths Group

12:00 PM - 12:40 PM CASE STUDY: Scam Watch: Keeping Up-to-Date of Scams and Preventing their Wide-Spread Growth

Scamwatch is run by the Australian Competition and Consumer Commission (ACCC) to provide information to consumers and small businesses about how to recognise, avoid and report scams. This service is vital, especially to spread awareness and assist in victims of internet scams. In December 2016 alone, 7153 internet scams were reported, with consumers losing and estimated $2.3 million.

  • How fake emails fool recipients into thinking they’re a legitimate organisation, and what companies can do to prevent this
  • How fraudulent advertising is also being used to spread malware
  • What is being done to spread awareness about these fake emails to consumers


1:40 PM - 2:20 PM CASE STUDY: Investigating and Arresting a South Australian Fraud Syndicate

Darren Crowhurst, Detective Brevet Sergeant, Major Fraud Investigation Section (156), South Australia Police
Due to the siloed nature of financial services, fraudulent claims can often be used repeatedly to receive money.
The South Australian Police Force recently uncovered $2.9 million worth of application fraud committed by a 7 person crime syndicate, who were charged with 120 occurrences of application fraud each. These fraudulent applications involved $596,000 for housing finance with the rest related to vehicles and personal loans.

  • An overview of the case: how the syndicate was brought to the police’s attention and then consequently investigated
  • Using legislation, such as Dishonest Dealings with Documents, to prosecute criminals
  • Working in cooperation with affected financial institutions to analyse data and follow their paper trail


Darren Crowhurst

Detective Brevet Sergeant, Major Fraud Investigation Section (156)
South Australia Police
Fraud Investigators can contribute to a strong anti-fraud stance within any company by assisting in the creation of Risk Management Programs. They can also become the regulatory body that ensures the risk management program are monitored and enforced.

  • What is the importance of Fraud Intelligence teams conducting thorough audits of the organisation to assess the severity and likelihood of fraud risk?
  • How can organisations utilise their Fraud and Intelligence teams to establish an anti-fraud culture?
  • In what ways can senior management support the Fraud and Intelligence teams enforce the risk management programs?


Danny Williams

Chief Risk Officer & Executive Strategy Support
Defence Housing Australia

Jason Nader

Fraud Risk Manager

Anthony White

Fraud & Counterfeit Manager


3:30 PM - 4:10 PM Investigating Falsified Claims to Discourage a Culture of Employee Expense Fraud

Jay Hira, PCI DSS Compliance and Customer Data Protection Project Manager, QBE Insurance
Almost a third of Australian employees surveyed cited that there were not enough adequate checks in place to prevent fraud from occurring at the workplace.
Consequently, Australian workplaces lose an estimated $100 million per year to falsified or exaggerated claims.
This session will discuss how fraud investigators can detect and investigate fraudulent expenses within the workplace.

  • Curbing the most common form of expense fraud, such as mileage, food for family and partners and drinks through stringent policy and procedure
  • Investigating the most common methods of manipulating or fabricating business expenses, such as going over the maximum allowance for meals and entertainment, using expensive forms of transport when cheaper options are available, or billing for items that were never purchased
  • Monitoring subtle methods of expense fraud, and enforcing compliance during breaches in order to discourage a culture where it’s accepted


Jay Hira

PCI DSS Compliance and Customer Data Protection Project Manager
QBE Insurance

4:10 PM - 4:50 PM CASE STUDY: Busting the Biggest Tax Fraud Case in Australian History

In May 2017, seven people were arrested for running the biggest tax fraud syndicate in Australian history.
They’ve been accused of evading $165 million worth of tax, and one of these members was the son and daughter of an ATO commissioner. The syndicate allegedly ran a legitimate payroll company, Plutus Payroll, and accepted money from legitimate clients, including several government departments; the Department of Justice, Transport NSW, the NDIS and Department of Defence were among those who complained of not being paid.

  • Investigating the web of connections involved in the fraud syndicate
  • Methods of investigation that led to the prosecution off all seven members
  • Recovering the withheld tax in order to return it to the ATO
  • Using tier 2 companies, and straw directors, to siphon off PAYG funds to the syndicate

4:50 PM - 5:00 PM Chair’s Closing Address