Philippa Lee
Financial Crime Manager
Heartland Bank
Check out the incredible speaker line-up to see who will be joining Philippa.
Download The Latest AgendaDay One: Tuesday, 1 May 2018
Tuesday, May 1st, 2018
2:50 PM CASE STUDY: Fighting Fraud at Heartland Bank through Effective Corporate Partnerships
Heartland Bank prides itself on effective corporate collaboration both internally and externally. This session will provide insight into how the bank protects its customers against fraud by ensuring consistent internal frameworks are in place. This will include the organizational culture and policy frameworks, as well as current external partnerships.
- Monitoring, reporting and benchmarking anti-fraud services against KPIs
- Creating an organizational culture that doesn’t tolerate fraudulent behavior, and supports whistleblowers
- Embracing partnerships with other financial services and law enforcement agencies